Not happy? We'll make it right.

At EVStream, we want you to have a great experience using our service.

We understand that IPTV providers differ significantly in their streaming technologies, server configurations, codecs, and compatibility with different devices and browsers.

For this reason, we offer free trial options whenever available so you can test EVStream with your IPTV provider before purchasing a subscription.

If you're still not satisfied after your purchase, we're here to help.

1. Our Refund Promise

If EVStream does not meet your expectations, you may request a refund within seven (7) days of your original purchase.

We aim to review every request fairly and provide a customer-friendly resolution.

2. Before Requesting a Refund

Many playback or compatibility issues can be resolved quickly with the assistance of our support team.

Before requesting a refund, we encourage you to contact us. In many cases we can identify the issue and help you get EVStream working correctly with your IPTV provider or device.

If we cannot resolve the issue, you may still request a refund within the eligible refund period.

3. Free Trial

To help users verify compatibility before purchasing, EVStream may offer:

• a limited free usage period (such as 20 minutes followed by a cooldown period); or
• promotional free trials, including 7-day free trial offers when available.

Because IPTV providers vary greatly, we strongly recommend testing EVStream during an available trial before purchasing a subscription.

4. Eligible Purchases

Refund requests may be submitted for:

• Monthly subscriptions;
• Annual subscriptions;
• Lifetime plans;

provided that the request is made within seven (7) days of the original purchase.

5. How to Request a Refund

To request a refund, simply contact us at:

Email: [email protected]

Please include:

• the email address associated with your EVStream account;
• the approximate purchase date;
• a brief description of the reason for your request.

Providing additional information about the issue helps us improve EVStream for everyone.

6. Processing Your Refund

Approved refunds are processed through Stripe using the original payment method whenever possible.

Once the refund has been issued, your financial institution may require several business days before the funds appear in your account.

The exact processing time depends on your bank or payment provider.

7. Chargebacks

If you experience a billing issue, we encourage you to contact us before initiating a chargeback through your payment provider.

Our support team is committed to resolving billing concerns quickly and fairly.

8. Changes to This Policy

We may update this Refund Policy from time to time.

Any updates will be published on this page, and the "Last Updated" date will be revised accordingly.

9. Contact Us

If you have any questions about this Refund Policy, please contact us.

Conic Solutions OÜ
Sepapaja tn 6
15551 Tallinn
Estonia
Website: https://conicsolutions.app

EVStream
Website: https://evstream.app
Email: [email protected]
Phone: +387 62 206 569

We appreciate your trust in EVStream and are committed to providing fair, transparent, and responsive customer support.