Privacy Policy | EVStream.app

Welcome to EVStream.

Your privacy is important to us. This Privacy Policy explains how EVStream ("EVStream", "we", "our", or "us") collects, uses, stores, and protects your information when you use our website, applications, and related services.

EVStream is operated by Conic Solutions OÜ, an Estonian company.

Company Information
Conic Solutions OÜ
Sepapaja tn 6
15551 Tallinn
Estonia
Website: https://conicsolutions.app

If you have any questions regarding this Privacy Policy or your personal information, you may contact us at:

Email: [email protected]
Phone: +387 62 206 569

By accessing or using EVStream, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

EVStream is a browser-based IPTV player that enables users to access IPTV content provided by their own IPTV service providers.

EVStream does not provide IPTV subscriptions, television channels, movies, series, or any other media content.

Users are solely responsible for ensuring they have the legal rights and authorization to access the IPTV services and content they use with EVStream.

2. Scope of This Privacy Policy

This Privacy Policy applies to:

https://evstream.app
all web applications operated under the EVStream brand
customer support communications
subscription purchases
account management
features available through the EVStream platform

This Privacy Policy does not apply to websites or services operated by third parties, including IPTV providers whose services you choose to connect to EVStream.

3. Information We Collect

Depending on how you use EVStream, we may collect several categories of information.

3.1 Account Information

When you create an account, we collect:

email address
encrypted password (stored using bcrypt hashing)
account creation date
subscription status
account preferences

Passwords are never stored in plain text.

3.2 IPTV Playlist Information

To allow EVStream to access your IPTV provider, you may provide:

IPTV server URL
IPTV username
IPTV password

These credentials are securely stored within our systems.

Your IPTV password is encrypted before being stored in our database.

You may delete your saved IPTV credentials at any time through the Playlist page within your EVStream account.

These credentials are never shared with third parties except as technically necessary to establish a connection with your selected IPTV provider.

3.3 Payment Information

Premium subscriptions are processed entirely through Stripe Checkout.

When purchasing a subscription, we may receive information such as:

your email address
Stripe Customer ID
payment status
subscription status
invoice identifiers
billing metadata provided by Stripe

EVStream never receives, stores, or processes your complete credit card information.

All payment information is securely handled by Stripe in accordance with Stripe's own Privacy Policy and security standards.

3.4 Customer Support Information

When you contact our support team, we may collect:

your email address
your name (if provided)
the contents of your message
screenshots or videos you voluntarily send
technical information necessary to investigate reported issues

We use this information solely for providing customer support and improving EVStream.

3.5 Verification and Security Emails

Depending on your account activity, we may send:

email verification messages
password reset emails
purchase confirmations
invoices
subscription-related notifications
important security notifications

These communications are considered essential for operating your account.

3.6 Marketing Communications

If you choose to receive marketing communications, we may occasionally send:

newsletters
feature announcements
product updates
promotional offers
important service announcements

You may unsubscribe from marketing emails at any time by following the unsubscribe instructions included in those emails or by contacting us directly.

Unsubscribing from marketing emails does not prevent us from sending essential service-related communications.

4. Information Collected Automatically

When you use EVStream, certain technical information is collected automatically.

This may include:

browser type
operating system
device type
language preferences
IP address
pages visited
session duration
feature usage
application events
error reports
diagnostic information
performance metrics

We collect this information to:

improve application performance
identify software bugs
enhance compatibility across devices
understand feature usage
improve the overall user experience
maintain the security of our platform

5. Analytics

To better understand how EVStream is used, we utilize trusted analytics providers.

Google Analytics 4

We use Google Analytics 4 to measure:

page views
session statistics
website performance
user engagement
traffic sources

We use Google Analytics solely for analytics purposes.

We do not use Google Signals or Google Advertising Features.

Mixpanel

We use Mixpanel to understand how users interact with EVStream.

Mixpanel may collect:

feature usage
application events
performance information
error events
navigation patterns
session activity

After you sign in, Mixpanel may associate analytics events with your account to help us improve the product and provide a better user experience.

We do not use Mixpanel data for advertising purposes.

6. Cookies and Browser Storage

EVStream uses cookies and other browser storage technologies to operate the service.

These technologies help us:

keep you signed in
maintain secure authentication
remember your session
remember application preferences
store Tesla Mode preferences
improve website performance
collect anonymous analytics

Some of these technologies are essential for the operation of EVStream and cannot be disabled without affecting core functionality.

We also display a cookie consent banner that allows users to manage their cookie preferences where required by applicable law.

7. Local Browser Storage

EVStream uses local browser storage for certain application functionality.

Examples include:

authentication tokens required to maintain your signed-in session
Tesla Mode preferences
other essential application settings

Local browser storage is used solely to provide the functionality of the EVStream platform and is not used for advertising purposes.

8. How We Use Your Information

We use the information we collect for the following purposes:

creating and managing your account
authenticating users
providing access to EVStream services
connecting to your IPTV provider
processing subscription purchases
sending invoices and receipts
responding to customer support requests
verifying your identity
preventing fraud and abuse
protecting platform security
improving product performance
diagnosing software issues
developing new features
analyzing product usage
complying with applicable legal obligations

We process personal information only when we have a lawful basis for doing so under applicable data protection laws.

9. How EVStream Processes IPTV Streams

EVStream is an IPTV player designed to connect users with their own IPTV service providers.

In most cases, media streams are delivered directly from your IPTV provider to your browser without passing through EVStream's servers.

In certain situations, such as when compatibility improvements are required for specific IPTV providers or devices, EVStream may securely proxy or relay media traffic through our infrastructure. This processing is performed solely to enable playback compatibility and improve the reliability of the service.

Additionally, when Tesla Mode is enabled, EVStream may process media streams through backend services in order to optimize playback for supported vehicle browsers.

Regardless of the playback method used, EVStream does not:

record streamed content;
permanently store streamed media;
modify the content being streamed;
analyze the content of streams for marketing purposes;
sell or distribute streamed media.

Any temporary processing performed by our infrastructure exists only for the duration necessary to deliver the requested stream to your device.

10. IPTV Credentials

To enable playback, EVStream stores the IPTV credentials you choose to save.

These credentials include:

IPTV server URL;
IPTV username;
IPTV password.

Your IPTV password is encrypted before being stored in our database.

Only authorized systems required to provide the EVStream service are able to access these credentials.

You remain the owner of your IPTV credentials at all times.

You may update or delete your saved playlists at any time through the Playlist page within your EVStream account.

EVStream does not use your IPTV credentials for any purpose other than providing the playback functionality you request.

11. Security of Your Information

Protecting your information is one of our highest priorities.

EVStream implements reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

These measures include, where appropriate:

HTTPS encryption for data transmitted between your browser and our services;
encrypted storage of IPTV passwords;
bcrypt hashing for user account passwords;
secure authentication mechanisms;
restricted access to production systems;
infrastructure monitoring;
security logging;
regular software updates;
access controls for administrative systems.

Although we strive to use commercially reasonable safeguards, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure. Consequently, we cannot guarantee absolute security.

12. Data Retention

We retain your personal information only for as long as necessary to provide the EVStream service and fulfill the purposes described in this Privacy Policy.

Unless you request deletion of your account, we retain:

account information;
IPTV playlists and credentials;
subscription information;
application preferences;
support history necessary for customer service.

If you request account deletion, we permanently delete your account information and associated IPTV credentials from our systems, except where retention is required by applicable law or for legitimate accounting obligations.

Certain payment-related records, invoices, and financial transaction information may be retained where required by tax, accounting, or legal regulations.

Analytics information may remain in aggregated or anonymized form where it can no longer reasonably identify an individual user.

13. Account Deletion

You may request deletion of your EVStream account at any time by contacting us at:

[email protected]

Upon verifying your request, we will permanently remove your account and associated personal information from our active systems, subject to any legal obligations requiring limited retention of accounting or financial records.

Deleting your account will permanently remove access to your saved playlists, preferences, subscription history within EVStream, and other account-related information.

This action cannot be undone.

14. Third-Party Services

EVStream relies on carefully selected third-party service providers to operate the platform.

These providers may process certain information on our behalf in accordance with their own privacy policies and applicable laws.

Current service providers include:

Stripe, for payment processing and subscription management;
Google Analytics 4, for website analytics;
Mixpanel, for product analytics and diagnostics;
Gmail, for customer communications and transactional emails;
Cloudflare Pages, for hosting the EVStream frontend application;
Contabo Cloud VPS, for backend application hosting and secure stream processing.

These providers receive only the information necessary to perform their respective services.

We do not authorize third parties to use your information for their own marketing purposes.

15. International Data Transfers

EVStream is operated by Conic Solutions OÜ, a company established in Estonia.

Some of the third-party services used to operate EVStream may process personal information outside the European Economic Area (EEA).

Where such international transfers occur, we rely on appropriate safeguards recognized under applicable data protection laws, including contractual protections and other legally approved transfer mechanisms where required.

We take reasonable steps to ensure that your information remains protected regardless of where it is processed.

16. Your Privacy Rights

Depending on your country of residence and applicable law, you may have certain rights regarding your personal information.

These rights may include the ability to:

request access to your personal information;
request correction of inaccurate information;
request deletion of your personal information;
request restriction of certain processing activities;
object to certain processing activities;
request a copy of your personal information in a portable format;
withdraw consent where processing is based on consent.

To exercise any of these rights, please contact:

[email protected]

We may request reasonable information to verify your identity before fulfilling your request.

If you are located within the European Economic Area, we process personal information only where permitted under applicable data protection laws.

Depending on the circumstances, processing may be based on one or more of the following legal grounds:

performance of a contract, such as providing your EVStream account and subscription;
compliance with legal obligations;
your consent, where required;
our legitimate interests, including maintaining platform security, preventing fraud, improving our services, diagnosing technical issues, and developing new features.

Where processing is based on consent, you may withdraw your consent at any time where applicable.

18. Data Security Incidents

In the unlikely event of a security incident affecting personal information, EVStream will investigate the matter promptly and, where required by applicable law, notify affected users and relevant supervisory authorities within the legally required timeframes.

We continuously review and improve our security practices to reduce the risk of unauthorized access and other security incidents.

19. California Privacy Rights (CCPA/CPRA)

If you are a resident of California, you may have certain rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).

Subject to applicable law, California residents may have the right to:

know what categories of personal information we collect;
request access to personal information we hold about them;
request correction of inaccurate personal information;
request deletion of personal information, subject to certain legal exceptions;
receive a copy of personal information in a portable format;
limit the use of certain sensitive personal information where applicable;
not be discriminated against for exercising their privacy rights.

EVStream does not sell your personal information.

EVStream does not share personal information with third parties for cross-context behavioral advertising.

To exercise any applicable California privacy rights, please contact us using the information provided at the end of this Privacy Policy.

20. Marketing Communications

From time to time, EVStream may send newsletters, product announcements, feature updates, promotional offers, and other marketing communications.

You may unsubscribe from marketing communications at any time by:

clicking the unsubscribe link included in our emails; or
contacting us directly.

Please note that even if you unsubscribe from marketing communications, we may still send service-related emails necessary for your account, including:

account verification;
password reset requests;
billing notifications;
subscription confirmations;
important security notices;
changes affecting your account or our services.

These communications are considered essential for the operation of the EVStream service.

21. Children's Privacy

EVStream is a general-purpose IPTV player and does not knowingly collect personal information from children in violation of applicable law.

Because EVStream does not provide media content itself, the availability of children's programming depends entirely on the IPTV service selected by the user.

Parents and legal guardians remain responsible for supervising children's use of IPTV services and the content made available through their chosen IPTV provider.

If you believe that a child has provided personal information to EVStream without appropriate authorization where required by law, please contact us so that we can investigate and, where appropriate, remove the information.

22. Third-Party Websites

EVStream may contain links to third-party websites, services, or applications.

We are not responsible for the privacy practices, content, security, or policies of any third-party website or service.

We encourage users to review the privacy policies of any third-party services they choose to access.

23. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

changes in applicable laws or regulations;
improvements to EVStream;
new features or functionality;
changes in our business operations;
updates to the third-party services we use.

When we make material changes, we will update the Last Updated date shown at the beginning of this Privacy Policy.

Where required by law, we may also provide additional notice through the EVStream website or by email.

Your continued use of EVStream after changes become effective constitutes acceptance of the updated Privacy Policy.

24. Contact Us

If you have questions about this Privacy Policy, your personal information, or would like to exercise your privacy rights, please contact us.

Conic Solutions OÜ
Sepapaja tn 6
15551 Tallinn
Estonia
Website: https://conicsolutions.app

EVStream
Website: https://evstream.app
Email: [email protected]
Phone: +387 62 206 569

We will make reasonable efforts to respond to all legitimate privacy requests within the timeframes required by applicable law.

25. Summary

At EVStream, we believe privacy should be straightforward.

We collect only the information necessary to provide our services, improve the platform, maintain security, process subscriptions, and deliver the features our users expect.

We do not sell your personal information.

We do not provide IPTV content or subscriptions.

Your IPTV credentials remain under your control and are used solely to connect you with the IPTV provider you have chosen.

We are committed to protecting your personal information and handling it responsibly, transparently, and in accordance with applicable privacy laws.

Your privacy, protected.